6. FAQ

6.1. Asking questions in Github

Before ask question, please try these solutions:

• If using pyarmor-7 or Pyarmor < 8.0, please check Pyarmor 7.x Doc
• If you have not read Getting Started, read it
• Check Error Messages
• If you have trouble in pack, check Insight Into Pack Command
• If you have trouble in RFT Mode, check Using rftmode pro
• If you have trouble in BCC Mode, check Using bccmode pro
• If you have trouble with third-party libraries, check Work with Third-Party Libraries
• If it’s related to security and performance, check Performance and Security
• Look through this page
• Enable debug mode and trace log, check console log and trace log to find more information
• Make sure the scripts work without obfuscation
• Do a simple test, obfuscate a hello world script, and run it with python
• If not using latest Pyarmor version, try to upgrade Pyarmor to latest version.
• Search in the Pyarmor issues
• Search in the Pyarmor discussions

Please report bug in issues and ask questions in discussions

When report bug in issues, please copy the whole command line pyarmor gen and first 4 lines in the console, do not mask version and platform information, and do not paste snapshot image:

$ pyarmor gen -O dist --assert-call foo.py
INFO     Python 3.10.0
INFO     Pyarmor 8.1.1 (trial), 000000, non-profits
INFO     Platform darwin.x86_64

6.2. License

• we use Docker to build/obfuscate the code locally then publish the Dockerfile to the client. After the build stage, the whole environment (and the license) is gone. I wonder how the workflow would be? Can I add the license file to the pipeline and register everytime and build?

  It’s no problem to run Pyarmor in Docker or CI pipeline to obfuscate application. Each build registering pyarmor with pyarmor-regfile-xxxx.zip which is generated in initial registration. But It’s not allowed to distribute pakcage pyarmor and Pyarmor Basic, Pyarmor Pro, Pyarmor Group License to customer, and don’t run too many build dockers.

• We are currently using a trial license for testing, but unfortunately our scripts are big and we are not able to statistically test the operation of Pyarmor. Do you have a commercial trial license for a certain trial period so that we can test the operation of Pyarmor for our scripts?

  Sorry, Pyarmor is a small tool and only cost small money, there is no demo license plan.

  Most of features could be verified in trial version, other advanced features, for example, mix-str, bcc mode and rft mode, could be configured to ignore one function or one script so that all the others could work with these advanced features.

• Is the Internet connection only required to generate the obfuscated script? No internet connection is required on the target device that uses such script?

  No internet connection is required on target device.

  Pyarmor has no any control or limitation to obfuscated scripts, the behaviours of obfuscated scripts are totally defined by user.

  Please check Pyarmor EULA 3.4.1

• I am interested to know if the users are entitled to updates to ensure compatibility with future versions of Python.

  No. Pyarmor license works with current Pyarmor version forever, but may not work with future Pyarmor version. I can’t make sure current Pyarmor version could support all the future versions of Python, so the answer is no.

• If we buy version 8 license, is it compatible with earlier versions like 6.7.2?

  No. Pyarmor 8 license can’t be used with earlier versions, it may report HTTP 401 error or some unknown errors.

• Our company has a suite of products that we offer together or separately to our clients. Do we need a different license for each of them?

  For a suite of products, if each product is different totally, for example, a suite “Microsoft Office” includes “Microsoft Excel”, “Microsoft Word”, each product need one license.

  If a suite of products share most of Python scripts, as long as the proportion of the variable part of each product is far less than that of the common part, they’re considered as “one product”.

  If each product in a suite of products is functionally complementary, for example, product “Editor” for editing the file, product “Viewer” for view the file, they’re considered as “one product”

6.2.1. Upgrading

• Can we obfuscate our codebase with the same level as current? (we are obfuscating our code using super plus mode (”–advanced 5”). Is that available on PyArmor Basic? If we upgrade the old license, will the current license expire? (no more available in terms of PyArmor v7? How long is the current license valid? Is there a published end-of-support schedule?

  The old license is valid for ever. In this case need not upgrade old license to Pyarmor Basic licnse, just install Pyarmor 8.x, and using pyarmor-7 with old license.

  Check License Types for more information about upgrading

6.3. Purchasing

• How to refund my order?

  If this key of this order isn’t activated, you can refund the order by one of ways

  1. Email to Ordersupport@mycommerce.com with order information and ask for refund.
  2. Or click FindMyOrder page to submit refund request